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Frequently asked questions

Steeped in history, West Village is a modern village where history was made and where new stories begin. Explore our frequently asked questions.

The retail precinct can be accessed through a number of roads. The carpark and bus stop is accessible via Mollison Street. If you are walking, you can enter via 97 Boundary Street or via laneways on Wilson Street and Little Jane Lane.

Parking rates are displayed on Secure Parking website. All visitors will receive 2 hours free parking per day. Rates will also be displayed at the car park entry.

View the Secure Parking website here.

The West Village carpark is 2.3M high.

The Woolworths’ Direct to Boot zone is located on B1 of the underground carpark, which can be accessed via Mollison Street. You’ll find directional signage in the carpark.

Free WiFi is available throughout the precinct. Simply connect via the WiFi settings in your phone.

Colliers are the onsite Centre Management team, who can be contacted via the Customer Experience Centre on 07 2112 2761 or via westvillage@colliers.com

Yes. Our retail precinct is wheelchair accessible via travelators, lifts and ramps throughout the precinct.

The general precinct will be open from 7 am to 10 pm. However, please check individual store listings for retailer-specific trading hours. 

As construction progresses at West Village, the Mollison Street car park exit will temporarily change to left turn only. Commencing from March 11th, 2024, this will take place for a period of approximately 6 months during construction hours, with additional traffic control measures in place to ensure the safety of pedestrians.
Right and left turns into the car park from Mollison Street will still be permitted, unless otherwise advised by traffic controllers.
We appreciate your patience during this time as the Village continues to grow.

Gardens have been designed to encourage nature exploration and play.

The village is always abuzz with exciting events. From pop up markets, performances and kids activities. Sign up to our newsletter to be the first to hear.

Our parents’ rooms are located in Peters Lane on the ground floor of the Peters Ice Cream Factory, opposite the entry to Harris Farm Markets.

Colliers are the onsite Centre Management team, who can be contacted via the Customer Experience Centre on 07 2112 2761 or via westvillage@colliers.com

We welcome well-behaved pets into the outdoor areas of our retail precinct. Some cafés and restaurants will allow pets in their outdoor dining areas, at their discretion.

The publicly accessible bathrooms are located in Peters Lane, opposite Harris Farm Markets, and in the laneway of Metro Arts.